Support is manned by me, Zivi Kivi, and I personally reply to, and service, each support request.
My aim is to help resolve any issues you may have and make your KEA journey smooth and enjoyable.

I have made some “quick-fix” support tutorials for some of the more common requests.
Take a look and see if your topic is covered and try following the instructions before getting in contact.

If you don't find an answer then please email me and I will be glad to look into it for you. Please allow up to 24 hours for your support request to be answered.

Dont Panic

When you need support it is usually because you have a question or something is not working as it should. I recognise it can be frustrating when things go wrong and this can cause stress.

To re-assure you, I have not yet come across a support issue that we were not able to resolve, so don't panic, whatever it is, we will get it sorted for you.

What are you struggling with

My Kids Entertainer Resources say I am not a member?

IMPORTANT: If you have an existing KEA login from joining a trial or a free-to-view lecture, or Training Tips Vault membership…


You will need to logout and then login again to refresh your account.

When you logout and then login again, your new resources will then show.

Membership Levels




Billing (You must be logged in to use these)

Account (You must be logged in to use these)