Support is manned by me, Ken Kelly, and I personally reply to, and service, each support request.
My aim is to help resolve any issues you may have and make your KER journey smooth and enjoyable.
I have made some “quick-fix” support tutorials for some of the more common requests.
Take a look and see if your topic is covered and try following the instructions before getting in contact.
If you don't find an answer then please email me firstname.lastname@example.org and I will be glad to look into it for you. Please allow up to 24 hours for your support request to be answered.
When you need support it is usually because you have a question or something is not working as it should. I recognise it can be frustrating when things go wrong and this can cause stress.
To re-assure you, I have not yet come across a support issue that we were not able to resolve, so don't panic, whatever it is, we will get it sorted for you.
What are you struggling with
My Kids Entertainer Resources say I am not a member?
IMPORTANT: If you have an existing KEA login from joining a trial or a free-to-view lecture, or Training Tips Vault membership…
You will need to logout and then login again to refresh your account.
When you logout and then login again, your new resources will then show.
- I joined CSR but didn’t get my login details
- I lost my login details
- My login details are not working
- My password doesn't work
- I forgot my password
- I tried the “lost password” reminder but its not working
- I want to change my password
Billing (You must be logged in to use these)
- I want to cancel my subscription
- I want to see my subscription details
- I want to change (update) my credit card details
- I want to see my invoices
Account (You must be logged in to use these)